I was suckered into a 3 year contract with Telus Communications that recently expired . It didn't seem to big a big deal to have them , after all they are the default phone and ISP for Western Canada and I was brand loyal . I always went with Bell back home and since I was out west , Telus was just IT .
And I was wasting my hard-earned dollars .
I accepted the speed at my previous house , but when I moved a mile away , Telus tried to slap me with a $455 termination fee because I moved into a dead zone of low connectivity . Eventually , they reneged and hooked me up with their "best" for $32 a month . I was already paying their atrocious scam rate for phone service . I complained and was given the " we know you are in a dead zone and loads of our customers are complaining , but we're not replacing the lines so suck it ." dealio .
I KNEW there had to be something better . I had complained about my lack of cable quality to the TV Gods at Shaw and guess what ? They replaced ALL of the lines coming into my building to keep me loyal , no questions asked . I am a loyal customer and they wanted to keep me and my entertainment dollar away from their competitors . Plus , their customer service people seemed far more helpful than the outsourced twits at Telus .
Today , a guy from Shaw came in and installed internet service claimed to be as high as 7.5 MBPS , and trust me brand loyal me was a lil bit tentative about it . Until I downloaded Kashmir in less than 5 seconds . Even better , it costs the same amount of money as Telus' dead zone and considerably less than I was paying for their high speed that I now realize was SO inferior.
I speed-tested the new service and it is actually FASTER than they claim and that's just awesome . Imagine the concept of giving a customer what they are paying for and then some . On average 50 TIMES FASTER than the old standby .
I'm gonna hook up their phone service soon and save even more money .
Telus needs to genuinely listen to their customers' wants and needs or they won't have very many left . At the end of the day , communications is service-driven and if you don't provide that , people will go elsewhere . No wonder why Telus collectively shat themselves when they lost their monopoly and competitors got into the phone and internet game - they KNEW that their products were inferior and that the best service was for people in affluent areas . And thus far they have used brand allegiance without caring about average working-class people . When they saw that slipping they used cheap promotions and oppressive contracts to trap people into a monthly purchase of a lower grade product . People can't afford to be blindly loyal when they are struggling to afford old conveniences . And they are leaving.
The snobs at Telus have lost yet another long-time customer who will not be returning .
And you thought Capitalism was such a bad thing.